General conditions of sale

Les Voisins Beaucemaine

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33 rue de Beaucemaine — 22440 Ploufragan

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Les Voisins Beaucemaine is a SAS represented by Victor BADUEL (President) and Tanguy LEQUILLER (General Manager).

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Its head office is located at 33 rue de Beaucemaine — 22440 Ploufragan.

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Siret: 900 576 364 00021

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Intra-community VAT: FR35900576364

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NAF code: 5510Z

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These general conditions of sale apply to private customers and professional customers (company, association, etc.) in the context of a classic hotel stay or an organized respite stay.

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Preamble:

These general conditions of sale (hereinafter, the “General Conditions”) define the contractual relationships between any user (hereinafter, the “Customer”) of the hotel Les Voisins Beaucemaine** (hereinafter, the “Hotel”) and its website www.hotel-beaucemaine.com (hereinafter, the “Site”) (hereinafter, the “Site”), operated by the company Meilleurs Voisins, a simplified joint stock company, registered in the Saint Brieuc Trade and Companies Register under the number 900 576 364 00021, whose head office is at 33 rue de Beaucemaine in Ploufragan (22440), whose intra-community VAT number is FR35900576364 (hereinafter, the “Service Provider”), from the reservation to the departure of the Customer's Hotel, as well as the conditions applicable to any reservation made through the reservation services of the Hotel Site.

The Service Provider reserves the right to be able to modify, in whole or in part, the General Conditions at any time. In this case, the new version of the General Conditions will be available on the Site with its effective date. The applicable conditions will be those in force on the date of validation of the Customer's reservation.

The Customer declares to have read the General Conditions, the prior acceptance of which is mandatory before the validation of any reservation. Any validated reservation implies the express and complete acceptance of the General Conditions and the renunciation of relying on its own conditions of purchase or other conditions. When the reservation is made on the Hotel Site, the Customer declares to have read the General Conditions. The Customer has the option of saving and editing these general conditions using the standard functionalities of his browser or computer.

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Article 1 — Scope:

The General Conditions apply to any reservation made directly with the Service Provider or via the Internet via digital reservation services. The General Conditions apply to all the services offered by the Hotel.

The registration of the reservation and the sending of the confirmation will constitute proof of the transaction and acceptance of the operations carried out.

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Article 2 — Capacity:

The Customer declares to be responsible for the use of the Hotel Site reservation site, both in his personal name and on behalf of third parties, in particular minors. In this respect, the Customer guarantees the veracity and accuracy of the information provided, both by himself and by the minors in his care at the time of booking.

Fraudulent use of the Hotel's reservation services or that violates the General Conditions may result in the refusal of access to the services offered and lead to proceedings before the competent courts.

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Article 3 — Formation of the contract:

Hotel guest:

The contract is deemed to have been formed when a reservation number has been assigned by the Service Provider to the Customer, and communicated upon confirmation of the reservation, and this by any means of communication (telephone, email, mail, etc.).

Customers of caregiving/assisted stays:

The reservation becomes effective upon receipt by the establishment:

  • The quotation signed by the customer;
  • The payment of a deposit corresponding to 50% of the total amount of the estimate.

Both elements are essential to validate a reservation.

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Article 4 — Reservation:

The Customer chooses services from among those offered by the Service Provider according to his needs.

The Customer acknowledges having taken note of the nature, the destination and the methods of booking the services and having requested and obtained the necessary and/or additional information to make the reservation in full knowledge of the facts.

The Customer is solely responsible for his choice of services and for their suitability to his needs, so that the responsibility of the Service Provider cannot be sought in this regard.

The reservation is deemed accepted by the Customer at the end of the reservation process.

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Article 5 — Booking procedures:

The services offered by the Hotel can be booked by telephone at the following number: +33 (0) 2 96 78 05 60, by email info@hotel-beaucemaine.com or online via the Hotel Site.

A written confirmation of the reservation will be communicated to the Customer as soon as possible by any means of communication.

This confirmation will include the essential elements of the reservation, such as the room reserved, the number of nights, the activities booked, the price and the expected date of availability, as well as any other service that may have been integrated by the Customer into his reservation request (food, medical services, extras etc...).

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Article 6 — Internal rules:

By making a reservation, the Customer undertakes to respect, and to ensure that his guests respect, the hotel's internal regulations.

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Article 7 — Proof of transaction:

It is expressly agreed that, unless proven otherwise, the data stored in the Service Provider's information system, on computer or electronic support, have probative value concerning bookings made by the Customer. Consequently, these data may be produced as evidence in any litigation or other proceedings, and will be admissible, valid and enforceable between the parties in the same manner, under the same conditions and with the same probative force as any document that would be established, received or retained in writing.

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Article 8 — Price:

The prices relating to the reservation are indicated before and at the time of the reservation.

For respite stays, the Customer receives a quote summarizing the reservation and the associated price.

The sum to be paid by the Customer includes the price of the service (unit price of the room selected by the Customer multiplied by the number of nights) to which are added the options chosen during the reservation (unit price multiplied by the quantity ordered), if applicable. Unless otherwise stated on the Site, options that are not offered at the time of booking are not included in the price.

The prices are indicated including all taxes (VAT included), in euros, and are only valid for the date or period indicated when booking.

The tourist tax, indicated for each rate, is payable directly on site to the Hotel unless otherwise provided when booking.

Any modification or introduction of new governmental or local taxes imposed by the competent authorities will automatically be reflected in the prices indicated on the billing date.

For bookings made online on the Hotel Site or by telephone, the Customer has a choice between several rates:

  • a preferential rate for a non-changeable and non-refundable reservation;
  • a flexible rate for a changeable and refundable reservation, whose modification and refund conditions are specified. The Service Provider reserves the right to modify at any time and without notice the prices listed on brochures and other commercial materials, as well as the prices displayed in establishments. These changes will not be applicable to reservations previously accepted by the Service Provider.

Article 9 — Payment methods:

For hotel guests:

When booking, the Customer must provide the authentication elements of his bank card, in order to validate the reservation.

The Hotel may also ask him to present an identity document in order to prevent bank card fraud.

  • for the preferential rate with prepayment: the total price of the reservation is debited at the time of booking, on the bank card provided by the Customer. The Customer expressly acknowledges that this is a prepayment and that his card will be charged before his stay. The Customer's bank card details can never be transmitted over the Internet without being encrypted.
  • for the flexible rate: no prepayment is required when booking. The Customer's bank card number is required to validate the reservation but the Customer's bank card will not be charged. Payment for the reservation must be made to the Service Provider, directly at the Hotel when the Customer leaves.
  • payment of extras: any extras (bar, telephone, etc.) that are not explicitly included in the rates will be payable directly on site at the end of the stay. Otherwise, the Customer expressly authorizes the Service Provider to debit the bank card left as collateral for the payment of extras.

For clients of organized respite stays:

  • Deposit: 50% of the total amount must be paid at the time of booking to validate
  • Balance and extras: The balance and any extras (bar, activities etc...) are to be paid directly on site by bank card or, failing that, within 7 days following the service, by bank transfer, via the customer area or via a secure payment link.

Article 10 — Modification of a reservation:

For hotel guests:

This provision is not applicable to reservations made at the preferential non-cancellable/non-refundable rate.

For the flexible rate: the reservation changes requested by the Customer may be made free of charge 48 hours before the Customer's scheduled arrival date (i.e. before 16:00 to D-2), subject to availability. Any additional price generated by the changes requested by the Customer will result in additional invoicing.

For clients of organized respite stays:

Changes to reservations requested by the customer in relation to the signed quotes (arrival and departure dates, catering package and booked activities) may be made free of charge up to 7 days before the Customer's scheduled arrival date (i.e. before 16:00 to J-7), subject to the availability of accommodation and service providers. Any additional price generated by the changes requested by the Customer will result in additional invoicing.

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Article 11 — Cancellation of a reservation:

In accordance with article L.221-28 of the Consumer Code, the right of withdrawal does not apply to accommodation services.

Any cancellation must be made in writing (email) with the reservation number.

For hotel guests:

  • Non-cancellable/non-refundable rate:
  • Up to 48 hours before arrival (i.e. before 16:00 on D-2): a request for a credit note can be studied on a commercial basis.
  • Less than 48 hours before arrival or in case of no-show: 100% of the amount of the stay (excluding extras) will be due.
  • Flexible rate:
    • Cancellation free of charge up to 48 hours before arrival (i.e. before 16:00 to D-2).
    • Cancellation less than 48 hours before arrival or no-show: 100% of the amount of the stay (excluding extras) will be due.

For clients of organized respite stays:

Cancellation may concern all or part of the reservation (number of nights, people, meals or activities).

  • More than 60 days before arrival (before 16:00 to D-60): No charge. Full refund of the deposit.
  • Between 60 and 7 days before arrival (before 16:00 to D-7): The deposit is retained, but may, on request, be the subject of a credit note valid for a future stay.
  • Less than 7 days before arrival (after 16:00 to D-7) or in case of no-show: The deposit is not refunded and the balance of the stay is fully due according to the signed estimate.

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Article 12 — Hotel stays:

The Customer, signatory of the contract concluded for a fixed period, will in no case be able to claim a right to remain on the premises beyond this period.

The customer is welcomed on the scheduled day from the time indicated on the estimate (no earlier than 16:00). In case of late arrival (after 22:00), the customer must inform the establishment.

Unless otherwise expressly provided, the Customer may arrive at the Hotel from 16:00 on the first day of booking. In case of late arrival (after 22:00), the customer must inform the establishment.

The Customer must leave the room before 12 noon on the day the reservation ends. Otherwise, he will be charged for a late departure.

The Customer accepts and undertakes to use the room and the common areas made available to him in a good manner. Any behavior contrary to the principles of safety and/or health, morality and/or public order may lead the Service Provider to ask the Customer to leave the Hotel without any compensation and/or without any refund if a payment has already been made.

Any damage caused by the Customer in the reserved room may be invoiced directly to him. Penalties equal to a maximum of the price of the reserved room may be applied if the Customer does not respect the display prescribing the prohibition of smoking in his room, when the latter is displayed.

The Customer also undertakes that the computer resources made available to him by the Hotel (in particular the Wi-Fi network) are in no way used for the purposes of reproduction, representation, provision or communication to the public of works or objects protected by copyright or by related rights, such as texts, images, or related rights, such as texts, images, photographs, photographs, musical works, audiovisual works, software and video games, without the authorization of the holders of the rights provided for in Books I and II of the Intellectual Property Code when such permission is required.

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Article 13 — Commitments and responsibilities of the Customer:

The Customer is solely responsible for the information communicated at the time of creating his account and/or any reservation. The Service Provider cannot be held responsible in the event of erroneous or fraudulent information communicated by the Customer. In addition, only the Customer is responsible for the use of his account and for any reservation made, both in his personal name and on behalf of third parties, including minors, unless he demonstrates fraudulent use that is not the result of any fault or negligence on his part. In this respect, the Service Provider must be immediately notified of any misappropriation or fraudulent use of his email address.

In particular, the Customer undertakes, by making a final reservation, to pay the price and to respect the specific conditions relating thereto, if applicable.

Any reservation or payment that is irregular, inoperative, incomplete or fraudulent for a reason attributable to the Customer will result in the cancellation of the order at the Customer's expense, without prejudice to any civil or criminal action against the latter.

The customer undertakes to respect the peaceful nature of the premises and to use them in accordance with their destination. He must return the accommodations in good condition.

The customer is responsible for damage caused by himself or by the persons accompanying him. It must be covered by current civil liability insurance.

The subscription to specialized insurance is strongly recommended by the Company to its Customers, in order to cover the risks inherent in Tourist Services. The Company cannot be held responsible for the non-subscription to adequate insurance by the Customer.

The activities offered as part of the stays may involve a certain level of physical effort or mobility. It is the responsibility of the accompanying person or the person in charge of the beneficiary to ensure, under their own responsibility, that the vulnerable person is able to participate in the activities reserved.

The establishment cannot be held responsible in the event of an incident or deterioration of health related to an activity. The Service Provider reserves the right, in case of obvious doubt about the ability to participate in an activity, to refuse access to it, without this giving rise to a right to reimbursement.

Pets are allowed subject to prior request at the property. An additional charge may apply. The customer is responsible for any damage caused by his animal.

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Article 14 — Commitments and responsibilities of the Service Provider:

As part of the reservation process, the Service Provider is bound by an obligation of means. It undertakes to ensure, as far as possible, the availability of the services offered and to implement reasonable efforts to ensure their smooth running.

The Service Provider ensures that the photographs, graphic representations and texts illustrating the offers and accommodations are as faithful as possible to reality. However, variations may occur (e.g.: renovation, change of furniture), without incurring responsibility.

Health and limitations of liability

The Service Provider cannot be held responsible in case of:

  • Health problems that occurred during the stay, including medical incidents, falls, falls, discomforts or personal accidents, unless proven fault by the Service Provider or its staff;
  • Food intolerances, allergies or individual reactions not previously reported by the Customer before the service concerned (accommodation or meals);
  • Aggravation of a pre-existing pathology of the Client.

Customers acknowledge that they are in sufficient physical and mental capacity to participate in the activities offered during their stay. The Provider strongly recommends that Customers take out personal insurance covering medical incidents, cancellations, and accidents related to the stay.

Subcontracted activities and services

Some services (e.g. food, activities, excursions, excursions, transport, care...) can be provided by partner providers or independent third party subcontractors.

In this context:

  • The Service Provider acts only as an intermediary, connecting the Customer and the third party provider;
  • The Service Provider cannot be held responsible for accidents, delays, damages or dissatisfaction related to these external services, except in the event of a proven fault in the choice of the subcontractor;
  • indirect damage or bad weather occurring during the stay, due to a third party, the Customer or the Service Provider's partners.

Any service booked through the Hotel but performed by an external service provider (e.g. transport, care, activities, etc.) is the sole responsibility of this service provider, according to its own general conditions. Les Voisins decline any responsibility for incidents, disputes or damages related to these services.

Intellectual property

In accordance with the laws governing intellectual property, any use, reproduction or total or partial distribution of the elements appearing on the Service Provider's site (texts, photos, logos, offers, trade names, etc.) is strictly prohibited without prior written authorization.

The Service Provider cannot be held responsible for:

  • damage resulting from the use of the Internet network, in particular loss of data, intrusion, virus, interruption of service or other technical problems beyond its control;
  • Hypertext links on the site may refer to sites other than that of the Service Provider. The content of these sites and the services offered there do not in any way engage the responsibility of the Service Provider. The decision to consult third party sites is the sole initiative of the Customer.

Article 15 — Disputes:

For complaints concerning the condition of the premises or the description of the accommodation, the customer is invited to contact the Tourist Office within the first three days following arrival.

The Customer has the option of sending any complaint relating to Tourist Services to the Company. The complaint must be accompanied by supporting documents and sent by post with acknowledgement of receipt to the Company at the contact postal address indicated on the Site. The complaint must be sent to the Company within a maximum of thirty (30) days from the end of the service. After this period, any complaint made cannot be accepted and will be declared inadmissible.

No claim will be accepted for loss (s), damage (s) or theft (s) of luggage, clothing or personal objects placed under the personal supervision of the Customer during the duration of the stay, unless proven fault by the Customer or the service providers involved in the provision of Tourist Services.

In the absence of a satisfactory response to his complaint, within a period of sixty (60) days from the notification by the Customer of this complaint sent to the Company at the contact address indicated on the Site, the Customer is free to contact the Tourism and Travel Mediator, whose contact details and referral procedures, are available on the latter's website accessible at the following address: www.mtv.travel. The Tourism and Travel Mediator is in charge of the amicable settlement of disputes between providers of air transport, travel or tourism services and their customers. Customers can also obtain information on online dispute resolution on the European platform, at the following address: https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home.show&lng=FR.

Any request for information, precision and follow-up of a reservation, as well as any complaint under this article, may be sent to the Company at the addresses on the Site.

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Article 16 — Personal data:

The Customer acknowledges and accepts that the Hotel, as data controller, collects and processes the personal data necessary for the purposes of managing reservations and customers, for billing and payment purposes and to carry out its commercial actions and satisfaction surveys. The data is intended for the Hotel and its service providers. The Customer is informed, on each of the forms for collecting personal data, of the mandatory or optional nature of the answers and information by the presence of an asterisk.

The processing of information communicated through the Site meets legal requirements for the protection of personal data, the information system used ensuring optimal protection of this data. In accordance with the national and European regulations in force, the Customer has the right to access, rectify and delete personal data concerning him and may oppose the processing of his data. To exercise these rights, the Customer must contact the Hotel by post or email.

The Customer is also informed of his right, pursuant to article L.223-2 of the Consumer Code, to register on the list of opposition to telephone canvassing at the time of collecting his telephone details (information relating to this device on the site www.bloctel.gouv.fr).

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Article 17 — Entire contract:

These General Terms and Conditions, the conditions of sale of the rate reserved by the Customer and the reservation confirmation express all the obligations of the parties and constitute the confirmation of the contract including all the information provided for in article L. 221-5 of the Consumer Code within the meaning of article L. 221-13 of the Consumer Code. The documents forming the contractual commitments between the parties are, in descending order of priority, the reservation confirmation, including the special conditions of the reserved rate, which have been validated by the Customer and these General Conditions.

In the event of a contradiction between the reservation confirmation and the General Conditions, the provisions appearing on the reservation confirmation validated by the Customer will be the only ones applicable for the obligation in question.

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Article 18 — Force majeure:

The Service Provider, the Hotel and the Customer cannot be held responsible in the event of non-performance of their obligations resulting from a force majeure event, as defined in article 1218 of the Civil Code. It is expressly agreed that force majeure suspends, for the parties, the performance of their mutual obligations. Each of the parties bears the burden of all costs incumbent on it and resulting from the case of force majeure.

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Article 19 — Pre-contractual information:

The Customer acknowledges having been provided, prior to the confirmation of his reservation, on the Hotel Site, on the Hotel Site, in a legible and understandable manner, and on a durable medium, of these General Conditions and all the pre-contractual information provided for in articles L. 221-5 and L. 221-11 of the Consumer Code, and in particular:

  • the essential characteristics of the services, taking into account the communication medium used and the service concerned;
  • the price of the service and its ancillary costs;
  • in the absence of immediate execution of the contract, the date or the period by which the Service Provider undertakes to perform the service;
  • information relating to the identity of the Service Provider, to its postal, telephone and electronic contact details and to its activities, insofar as it is not apparent from the context;
  • information relating to legal guarantees and their implementation procedures;
  • the functionalities of the digital content and, where appropriate, its interoperability;
  • the possibility of using conventional mediation in the event of a dispute;
  • the non-applicability of the right of withdrawal;
  • the hotel's rules of procedure;
  • information relating, where applicable, to the costs of using the remote communication technique, to the existence of codes of good conduct, where applicable, to guarantees and guarantees, to the methods of termination, to the methods of settling disputes and to other contractual conditions.

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Article 20 — Pre-contractual information:

These general conditions of sale were established on May 27, 2025. In the event of modification of these, the applicable conditions will be those in force at the time of the conclusion of the contract.

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